Frequently Asked Questions

Get all your cleaning FAQs answered with Lucky Maids! From homes to offices, we ensure spotless spaces. Book now!

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning services.

General Questions

What types of cleaning services do you offer?

We offer a wide range of cleaning services, including regular house cleaning, office cleaning, deep cleaning, carpet cleaning, window cleaning, and post-construction cleanup. Whether it’s residential or commercial, we have you covered.

How often should I schedule cleaning services?

The frequency of cleaning depends on your specific needs. For residential spaces, we offer one-time, weekly, bi-weekly, and monthly cleaning options. Commercial clients often opt for daily or weekly cleaning, but it ultimately depends on the size and usage of the space.

Are your cleaning products safe for the environment and pets?

Absolutely. We prioritize the use of eco-friendly and non-toxic cleaning agents that are safe for both the environment and your pets. Our cleaning products are carefully selected to provide effective results without any harm.

How do I schedule a cleaning service?

Scheduling a cleaning service is simple. You can give us a call, send us an email, or use our online booking form to request a service. We’ll work with you to find a convenient time for your cleaning appointment.

However, if you don’t have supplies, we can bring them for an additional charge of AED 10 per visit (AED 15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

Are you available on weekends and holidays?

Yes, we understand that your cleaning needs might extend beyond regular business hours. We offer cleaning services on weekends and holidays to accommodate your schedule.

Scheduling Questions

How do I schedule a cleaning service?

Scheduling a cleaning service with us is easy. You can either give us a call at [0551342900] or use our online booking form on our website. Simply provide us with your preferred date and time, along with details about the type of cleaning you need.

What are your operating hours for scheduling?

We offer flexible scheduling to accommodate our clients’ needs. Our cleaning services can be scheduled Monday through Saturday, from [08:00 AM] to [07:00 PM]. We also offer limited services on Sundays.

Can I request a specific time for the cleaning?

Yes, you can definitely request a specific time for your cleaning. When you book our services, simply let us know your preferred time, and we’ll do our best to schedule accordingly. However, please note that specific time slots are subject to availability.

How do I know when my cleaning appointment is confirmed?

Once you’ve scheduled a cleaning appointment with us, you’ll receive a confirmation email or call from our team. This will include the date, time, and details of your appointment.

Do I need to be home during the cleaning appointment?

You do not need to be home during the cleaning, but you’re welcome to be if you prefer. Many of our clients provide us with access to their properties, and our trained professionals will take care of the cleaning while you attend to your other tasks.

Cleaning Questions

What areas do you provide cleaning services for?

We provide our professional cleaning services for a wide range of areas, including residential homes, offices, commercial spaces, and more. Whether it’s a small apartment or a large office complex, we’ve got you covered.

What types of cleaning services do you offer?

Our cleaning services cover a variety of needs, including regular maintenance cleaning, deep cleaning, carpet cleaning, window cleaning, post-construction cleanup, and more. Whatever your cleaning needs are, we have the expertise to handle them.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard.Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

Do you bring your own cleaning supplies and equipment?

Yes, we provide all the necessary cleaning supplies and equipment for our services. Our team comes fully equipped with high-quality, eco-friendly cleaning products and tools to ensure effective and thorough cleaning

How do I prepare for a cleaning session?

To ensure the most effective cleaning, we recommend tidying up any clutter before our team arrives. This allows us to focus on the deep cleaning tasks that make the most difference.

Can I customize the cleaning services I need?

Certainly. We understand that every space is unique, and your cleaning needs might vary. We offer customizable cleaning packages that allow you to choose the services that best suit your requirements.